Qualifications

What you could provide as a Client Service Professional (CSP):

As a CSP you will have the following responsibilities:
• CUSTOMER INQUIRIES - Answer customer inquiries, clarify information the customer provides, locate and provide requested information (this may be over the phone or via email)
• PROVIDE EMPATHY AND SUPPORT - Even with our most difficult callers you should show empathy; sometimes people just need someone to talk to
• TAKE INBOUND CALLS - Primarily our CSP will receive inbound calls
• COMMUNICATION - Interact with other departments on behalf of the customer. Customers feel taken care of when you save them the hassle of making an extra phone call
• PARTICIPATE IN LEARNING OPPORTUNITIES - If one of our partners comes out with a new product, you will be one of the first trained on the specifications to provide the best service available

What we need from our CSPs:
• AGE - At least 18 years old
• EXPERIENCE - 1-2 years of call center/customer service experience
• EDUCATION - High school diploma
• EFFECTIVE COMMUNICATION SKILLS - Necessary to provide customer service that is both professional and courteous
• ABILITY TO LEARN - We allow every opportunity to learn about our products which enable our CSP's to feel confident when speaking to customers
• INTERMEDIATE to ADVANCED COMPUTER SKILLS - Including but not limited to the ability to craft an email, send attachments, take screenshots, utilize various Internet applications, and keyboarding skills
• TEAM PLAYER - We want our CSP's to provide and receive support from their fellow team members
• MULTI-TASKER - At times, multiple tasks may need to be completed; this is where organizational skills can be utilized
• COMMIT TO SCHEDULE SELECTED - Ability to achieve 90% Commitment Adherence


Exceptional Solutions LLC is an EEO Employer.