Frequently Asked Questions

1. Why should I become a Virtual Customer Service Professional for Exceptional Solutions LLC?
Exceptional Solutions LLC will provide you the independence needed to create your own schedule around your life! You will have the empowerment to schedule your hours and service a client that best fits your personality. With Exceptional Solutions, you are in control of your work life.

2. Are there any start- up costs?
Arise: you will be required to pay $7.95 for a background check. All client certifications require a tuition cost from $0 up to $300.00 to qualify for service for a particular client's customer base. We do have military and student vouchers available for some certifications. Military includes active duty, reserves, national guards, spouses, and veterans.

3. How much can I make as a Virtual Representative?
Our representatives earn anywhere from $8.00/hr to $18.00/hr. The pay depends on the client that is being serviced.

4. Are there any fees deducted from my pay?
Exceptional Solutions has a flat rate of $19.75 per invoice for the Arise clients which covers services provided (payroll, reporting, support, IT services, filings, etc.). Keep in mind; we pay what the client pays, and we pay out all incentives that our CSP's work hard for.

5. When do I get paid?
As a contractor for Exceptional Solutions, you will be paid for all work that falls between the 1st-14th and the 15th- the last day of the month. Our payout schedule falls on the 1st and the 15th of each month. All funds will be deposited via direct deposit.

6. Will ES LLC deduct taxes?
Exceptional Solutions will provide each subcontractor a 1099 form at the end of the year for all services rendered along with any service fees that were deducted. The contractor will need to file these expenses with their tax report for the year. Exceptional Solutions will have tax professionals available to assist contractors with filing. A fee may be charged for the service but will be determined by the tax professional.

7. If I have scheduled service intervals and no calls come through, do I still receive revenue for that interval?
Arise manages the call volume by making intervals available to the CSPs depending on the volume of calls expected to ensure that all CSPs receive a high volume of calls when servicing. CSPs can expect to be on calls between 85% -95% of the time they are logged in.

8. What states are prohibited from working from home?
At the present time due to contractual laws, the following states are prohibited:
Arise:
Connecticut
Maryland
Massachusetts
New York
Oregon
Wisconsin
California

9. Where is your office located?
We are based out of Lawton, OK. However, we have CSP's all over the United States.

10. What is the difference between an independent contractor and an employee?

INDEPENDENT CONTRACTOR EMPLOYEE
Generally provides consulting services to more than one company Usually works for only one employer
Sets his or her own hours Works the hours set by the employer
Works out of his or her own office or home Usually works at the employer’s place of business
Does not receive employment benefits Often receives employment benefits, such as health and disability insurance
Works relatively independently Works under the control and direction of the employer
Incurs the costs associated with performing the job Tends not to incur costs or make investments in the work
Has acquired very specialized skills and comes to the work relationship with a particularized education or experience background Has a general education and experience background, and receives special training from the employer in order to do the job better
Is not subject to tax or FICA withholding, but pays his or her own self-employment tax Receives net salary after employer has withheld income tax, Social Security and Medicare tax under FICA
Is not eligible for unemployment compensation benefits Is likely eligible to receive unemployment compensation after layoff or termination
Is not eligible for worker’s compensation benefits Will receive worker’s compensation benefits for any workplace injury
Generally can be let go by the company for any reason, at any time Generally can be terminated by the employer only for good cause and with notice
Is paid according to the terms of the contract, and does not receive additional compensation for overtime hours worked Is covered by federal and state wage and hours laws such as minimum wage and overtime rules